Returns & Exchanges
Due to the perishable nature of our premium meats, we are unable to accept returns for change of mind, but we are committed to resolving any issues regarding product quality or order accuracy. If your delivery is damaged or incorrect, please contact us within 24 hours of receipt to ensure a swift resolution.
Contact Support
Email our customer service team at [email protected] with your order number and a brief explanation of the issue.
Provide Evidence
Attach clear photographs of the product, the packaging, and the shipping label to help our quality control team assess the claim.
Storage Compliance
Ensure the product remains refrigerated or frozen as per the original storage instructions while we process your request.
Resolution Policy
Once verified, we will arrange for a replacement product to be delivered or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing